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Fare Helpdesk

Fare Helpdesk

 At Gurgaon IT Hub, we offer our clients exhaustive end – to – end project management related to travel and leisure customer services. We understand that travel customer care, retention and management  domain  needs a highly specialized skillset. This is because fare calculation is an important aspect of reservation or ticketing especially in travel industry. Also flight tickets, airport transfers, hotel bookings etc. come with an itinerary that has to be made intricately.

A special form of dexterity is required for helpdesk resources to tackle the urgency of agent bookings and online bookings and manage the transition from reservation to actual PNR generation. Gurgaon IT Hub offers excellent customer care support and services in travel and tourism. Our team has a selected list of resources proficient and experienced in travel bookings and fare calculations, who can easily calculate the numbers to reach the correct booking amount figure.

Even the cancellation process once processed either by the sales department or reservations is finally calculated and decided by the Fare Helpdesk. All our specialized teams have specific domain experience and knowledge with ability to multi-task when required.

Our helpdesk works in a 24x7 environment, in rotational shifts, so as to serve the customers better whenever required. We use fare calculation tools and applications to speed up the PNR generation process.

Fare Helpdesk of our travel segment offers:

  • Fare comparison and suggestions
  • Ticket fare calculations
  • Email support
  • Inbound and outbound calls